Can I track my Samsung phone? With SamsungDive and Google it’s now easier than ever

Can I track my Samsung phone? With SamsungDive and Google it’s now easier than ever

Samsung has won over many a loyal customer for its range of devices and the powerful set of features that each one has. Built around the Android operating system, devices like the Samsung Galaxy Note S have delivered on all the promise they hold out on functionality, design and features. Considering that the Android operating system is one of the most popular ones in the world today, keeping track of this phone is not only essential but also something that is easily done. The Android operating system helps a device in getting tracked easily and this is done with the help of SamsungDive and Google. Here’s taking a look at how tracking works with Samsung devices.

What do you get with SamsungDive?

Ability to:

  • Track your mobile phone
  • Lock your mobile in case it gets in the wrong hands
  • Ring your mobile phone to be able to locate it easily
  • See your calls or messages remotely for the last 7 days
  • See your call logs remotely
  • Wipe the data from your Samsung device, if you possess sensitive data and you don’t want it to wind up in the wrong hands

How does it work?

Samsung has allowed its users to access an online mobile security service which has an easy to use web interface. Using this interface, you can register a whole range of smartphones and tablets. This service comes free of cost to Samsung users and with the use of GPS radio, WiFi and even the service provider’s 3G network, SamsungDive can help track a Samsung device.

In three short steps, you can get your Samsung device registered and “trackable”. The very first step is to get the Samsung account registered. A Samsung account can be created for the first time user by accessing To use the SamsungDive services, you have to be logged into two accounts – first would be the SamsungDive account and the second the Google account. Once this has been done, you will have to select “menu” and then select “settings”. From here, select “accounts and sync” and then “add account”. Once you have come up to this point, select “Samsung account”.

The second phase of tracking the Samsung device is to activate what is known as remote controls. This is done by first checking if Remote Controls have been enabled already. Incidentally, in some of the Samsung models, the same aspect is called Remote Functions. When you sign up for a Samsung account, the Remote Controls will also be automatically enabled but if this is not done, you can do so manually too or even follow this path to ensure that Remote Controls have been enabled. Select “menu” and go to “settings”. From here go to “location and security” and then on to “find my mobile”. Once you have reached this stage, you can input your account password for the Samsung account.

The third stage is using these remote controls on the website. You will have to give Google permission to collect user location. This has to be enabled by going to “main menu”, “setting”, “location and security” and then “my location” where “use wireless networks” needs to be enabled. Some of the commands that can be used by the Samsung device owner isTrack My Mobile which will use Google Maps to identify your device. One of the ways in which to do this is to enable tracking every 15 minutes.

Can I track other peoples phones too?

With a Samsung account on SamsungDive you can track your phone if you lose or misplace it. However, if you are interested to track other Samsung phones, that are not in your possession, the best option would be to get other apps/services that are specifically designed for this purpose and that work with Android smartphones. We recommend: Lociloci (works with all phones) and Google Latitude (works very well with Android).

Most such options like Lociloci and Google Latitude require consent. That is, to track another person’s mobile phone, you will need to send a text message to the target phone and ask for approval of the individual. Alternatively, if you know the passwords to the Samsung and Google accounts, then you can use the same to track another mobile phone as well.

Benefits of using tracking software for Samsung devices

This list can get pretty long and exhaustive! But to focus on the main benefits and the answers to “why would you want to track a Samsung device?”:

Security of the device

You can not only pinpoint the location of your device in case it gets misplaced or stolen but you can also carry out a remote lock and even a data wipe operation to prevent any unauthorized and illegal access to the information on the device. This will also help in recovering a stolen device or lost mobile phone.

Locating children

A concerned parent will no longer have to worry about his or her children with the tracking capability. He will know where his kids are throughout the day.

Keeping track of employee movement

For an employer, one of the ways he can ensure that employee productivity remains high is by tracking the mobile phone issued by the company. For instance, if one is talking about an employee who is doing delivery rounds, then by tracking the mobile phone, an employee will come to know about deviations from the accepted route.

  • Author: James Craig


  1. Neil Kempson says:

    Have set accounts, bjt i can only see my samsung tab2 on find my phone, can not get it find my galaxy s3, it only shows the tab,any help please

  2. Tony says:


    Can I set my phone such that wherever i want to go, i just set it that when i get there it will alert me?.

  3. RATAN LAL SINGH says:

    My cell phone Samsung Galaxy R i9103 has been stolen .Please help in tracking the same .any information may be sent to my resistered e-mail.

  4. Tuya says:

    My phone is stolen. How I can i track and find it

  5. Alan says:

    Ditto Neil – any bright sparks know the answer to this one?

  6. neo says:

    good day

    my husband samsung s3 was stolen i need to trace it, how can i go about doing that. please assist urgently.

  7. hemant lokhande says:

    Can I set my phone such that wherever i want to go, i just set it that when i get there it will alert me

    • Jane says:

      I’m galaxy note II user. If my phone is being located, am I supposed to receive a notification to my phone?? This is, because it says “If you run the function, the function usage record is delivered to the mobile.” on the find my phone website.

  8. Shawn says:

    Find my phone doesn’t work on S4 on Vodafone?

  9. Jane says:

    I’m galaxy note II user. If my phone is being located, am I supposed to receive a notification to my phone?? This is, because it says “If you run the function, the function usage record is delivered to the mobile.” on the find my phone website.

  10. samuel marisan says:

    i want to track my phone with using the laptop

  11. emma says:

    please can someone help me i think i have had my samsung galaxy ace 2 stolen or i have misplaced it at home somewhere i am very upset as i have 5 children and a loveing family all my memorys are on my memory card inside my phone i had to back up my pc to my memory card too so i have lost a hell of a lot of memories i feel like my world has ended ..Does anyone know if i can lock it so no one can use it but open it if i find it??? Can i track it by gps please help me i would be so happy if there is anything i can do to find out if its lost ,stolen , or misplaced email me @ [email protected] or by phone 0121 294 5407 thanks

  12. Gerry Edwards says:

    Have lost now stolen Galaxy Note 2 phone. I know the IMEI number and I have blocked it from my network but can I find this phone?

  13. Venu says:


    I lost my samsung galaxy note phone, i know IMIE number but the option for tracking is not enabled in the phone.

    Please help me!!


  14. Jo says:

    My teenage daughter has a samsung phone (s2 I think?)
    She has installed the Find my Mobile app onto it. I have very valid concerns she is putting herself in danger and is not forthcoming as to her whereabouts etc.

    My question, I have her email address and password. If I were to ‘locate’ her phone from my iPad or PC and check her call or text logs, would either her handset indicate thus had been done or indeed notification sent to her email.

    Whilst this may sound underhand, I am a concerned and anxious parent and would hopefully receive clarification I am worrying unnecessarily, but failing that I can at least approach the problem armed with some info to know what I am up against.

    Many thanks in advance

  15. Allan Muriu says:

    I lost my Samsung galaxy S4 phone with safaricom no. +254722693200.What can i do to recover my phone?

  16. Maurice says:

    please i realy need your help because iv been attacked and they took my new s4 mini my grand mother bought for me and is there any way i can track it please i realy need ur help m just a poor guy” [email protected]

  17. madhu says:

    I lost my phone 2 months back (March 2014)… As soon as lost, the phone didnt ring as the thief is believed to have (swithed off and) removed my SIM as well from the phone…

    Samsung’s findmymobile expects to register a phone number for the device. I had done. Now, if the user doesnt use use my SIM in that phone (no smart guy will do that anyway), will Samsung’s findmymobile able to track? It looks like, the key info it uses is my mobile number. But, thief wont use my SIM. Until, its NOT able to track. Samsung should use some other mechanism and ask for an alternative number for informing the customer if found.

  18. madhu says:

    In summary – Until now, my phone is NOT found by findmymobile though I lost it in march 2014. My IMEI number and phone number registered when I purchased in June 2013, are all correct. Can someone guide me how I should track or what I should do.

  19. rose says:

    Hi, i lost my Samsung galaxy note and i’m locating it right now via locate my device.. but the status of my phone is off.. the thing is i didn’t even open the GPS,data connection even the remotely which is the easy way to locate or track my phone.. by the way i lost is last July 03,2015..

    the question is?
    can i still track or locate it?

  20. Tan says:

    Just wanted to add to this, I forgot my PIN code on sunday morning and tried this app. Even thought my email address and password were correct, the app wouldnt unlock my device. I emailed samsung who didnt have a clue, event hough I had sent an email with screenshots. I then email samsung again and was told to try unlocking in another browser. All the time I tried I was using Chrome but to no avail. I then tried this in Internet Explorer and voila ! It worked…

    So when trying this app, which does work as my phone is now unlocked and working as normal, please please save yourself the headache of trying it in Chrome as it WONT work. Ironic as Samsung is an android device and that Chrome supports this.

    Anyhow, thanks Samsung for the correct answer after 2 attempts….

  21. Jabulile says:

    Hi I did try to track my stolen phone but I failed, please help me out my lost phone numbers are 0748973930 its a Samsung galaxy A5

  22. tomgrace says:

    Last month when I lost my Samsung Galaxy 4, I lodged the complaint with police and also informed Samsung Customer Service here .They asked IMEI number of the phone and about software download which I intimated to them. Hope on the basis of this information I may receive my property.

  23. monique says:

    good day.
    my phone got stolen on sunday morning dont know who stole it

  24. luthern says:

    My Samsung galaxy v was lost in my house I find everywhere but didn’t get please find for me that phone have lots of documents

  25. dinesh says:

    I have lost my Samsung Galaxy J 7 Mobile pls help me for finding

  26. waqas says:

    sir I lost our samsung Galaxy J1 ace.ImeI No .352569071920571.How can track the mobile tell me immediatly?

  27. ballack says:

    hi I lost my Samsung A3 in northern Namibia how can I track it please help ??

    • samson says:

      I lost my phone galaxy ace 4 neo. i have installed the app ‘ Find my phone’. Has anybody got experience with this app?

  28. Jessica Cross says:

    I’ve been trying to locate my stolen device for ages. I lost it at a so called friends house of 12 + years pfffs, and year learnt the hard way. Trust [email protected]
    I was more cut and devastated that it happened to me or Somene sooo close could just do sumthing like that. After a few days I started to try and locate my phone. I really didn’t have a clue where to start. I’ve found very little but have learnt a lot. Last actvity Feb 14. Then located at her address all day 2 days later. WTF.
    By the time I started to work it all out they were luv ing life. Brand new phone, me technology (what is technology? ) dumb as.
    Now what I want to locate MY phone and get it back to the rightful owner who works their arse off for a living and works hard, not sum scumbag that just takes anything not nailed down.
    Please any helpful hints would be appreciated have tried a lot and found not to much but may be enough 2.

  29. Zara says:

    Help me find my tablet please

  30. Maseko E.f says:


    With respect an patience would love to track my daughters cellphone
    It got lost while she was picnicking with her friendz
    Lost phone is a sumsung : Neo J1

    Is it possible to do it, via android vodacom smart phones

    Kind regards

  31. gerald kapamara says:

    i lost my samsung mobile phone some three days ago and need to recover it plse help.

  32. ncediwe peggy chauke says:

    how to block someone for not tracking your phone with out your knowledge?. I’m using Sumsang S5

  33. Zain Malik says:

    Assalam o alaikum….i lost my samsung galaxy j5 ,how can i track it plz helppppp……how can i track my phone through imei number ?plz guide ….

    Thank you!!

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